Challenge: A retail giant faced challenges with outdated OpenText solutions, resulting in inefficiencies in marketing campaign management, limited customer engagement capabilities, and difficulties in managing product information.
Solution: Benevolence Technologies conducted a detailed assessment of the organization’s OpenText environment and developed a customized upgrade strategy to transition to the latest versions of OpenText solutions. Our team managed the upgrade process, including infrastructure setup, application migration, and user training.
Results: The retail giant successfully upgraded to the latest versions of OpenText solutions, enhancing marketing campaign management capabilities, improving customer engagement, and streamlining product information management processes. The organization experienced increased sales, improved customer satisfaction, and enhanced brand loyalty.