Challenge: A global Insurance Provider faced challenges with outdated versions of OpenText solutions, resulting in inefficiencies, compliance risks, and limited capabilities for customer communication management.
Solution: Benevolence Technologies conducted a comprehensive assessment of the organization’s existing OpenText environment and developed a tailored upgrade strategy to transition to the latest versions of OpenText solutions. Our team managed all aspects of the upgrade of their OpenText Exstream platform from 8.0 to 9.5 version brought in with the communications server and also including infrastructure setup, application migration, and user training.
Results: The Insurance Provider company successfully upgraded to the latest versions of OpenText solutions, enabling it to streamline processes, enhance compliance, and improve customer communication management. The organization experienced increased efficiency, reduced risks, and enhanced capabilities for delivering personalized and timely communications to customers.